Communication and Listening

Project managers spend the majority of their time communicating. Therefore they must be good communicators, promoting a clear, unambiguous exchange of information. As a project manager, you must keep many people well informed.

Emotional Intelligence

Because emotions are important to high-performing project teams, project managers should be aware of their level of emotional intelligence (EI), or awareness of their emotions and those of their team, and be able to manage their and the team's emotions.

Managing Conflict on Projects

Conflict in a project is to be expected because of the level of stress, lack of information during the early phases of the project, personal differences, role conflicts, and limited resources. Although good planning, communication, and team building can reduce conflict, the conflict will still emerge. How the project manager deals with the conflict results in the conflict being destructive or an opportunity to build energy, creativity, and innovation.